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Start a Return or Exchange

At Malinto, we strive to make your return or exchange process as straightforward and hassle-free as possible. Here’s a simple guide to ensure you have everything you need to successfully return or exchange an item. Follow these steps and visit our online Return Center to get started.

Checklist for Returns or Exchanges

  1. Gather Necessary Information:
    • Have your order number and the email address used to place the order at hand. These will be required to initiate the return or exchange process.
  2. No Need for Postage:
    • Once you start your return in our Return Center, if you are within the U.S., we will email you a QR code or a prepaid return shipping label. Customers outside the U.S. will receive detailed instructions for return shipping.
  3. Packaging Your Return:
    • Use the original packaging or a suitable alternative to ensure the items are well-protected during transit. Ensure that the original mailer or your packaging is free of previous shipping labels to avoid confusion.
  4. Shipping Your Return:
    • For U.S. returns, use the provided prepaid return shipping label. Please send items back individually; combining multiple returns or orders into one package can delay processing times.
  5. Completion:
    • Once you've sent off your package, you can check it off your to-do list. We handle everything from there. Your refund, store credit, or exchange will be processed within 1-7 business days. Note that a flat fee of $5.00 USD will be deducted from your refund, store credit, or charged before processing your exchange to cover the return shipping costs if you are in the U.S.

Start Your Return or Exchange

Ready to begin? Head over to our Return Center to initiate the process. Just follow the steps provided, and we'll ensure that your return or exchange is handled swiftly and smoothly.

At Malinto, we value your satisfaction and work diligently to ensure that each interaction you have with us is positive. Whether you're processing a return or setting up an exchange, we're here to help every step of the way. Thank you for choosing Malinto, where we are committed to enhancing your digital lifestyle with innovative solutions and supportive customer care.